Frequently asked questions

When you complete a transaction and an order has been placed, you will receive an email with all the information you’ll need to track your order. The courier will contact you (through the phone number or email you have provided) to let you know the date and timeframe of the delivery. At that point, it is your responsibility to ensure you are at the given address.

Checking if we have an item in stock is fairly simple. Just click on the desired product and if you are able to add the item to your ‘basket’ that means the item is in stock and available to purchase. For future reference, if you no longer see the item on the website that is a good indication that the product is no longer available or out-of-stock.

Currently, we do not have a physical store for customers to visit. However, we want our customers to have the best experience, so we make sure we provide accurate images of the products and a detailed product descriptions.

Before completing a transaction on our website, we display the shipping option available. Currently, we offer a delivery timeframe of 5 – 7 working days. We state this timeframe to manage your expectations and to give reasonable time during transit. However, your order can arrive earlier than expected.

Yes, all our trainers are 100% authentic, as we get our inventory from either the manufacturers themselves or a recognised and trusted third party retailer. We strive to offer our customers great products, and if we believe a product isn’t great, we will not have it on our website.

If you create an account or sign-up for our newsletter, you’ll be first to know when we have a new product available.

If you feel we haven’t answered the question you have, then please use our Facebook instant chat feature on the bottom right of the screen. We look forward to hearing from you.