Frequently asked questions
When you complete a transaction and an order has been placed, you will receive an email with all the information you’ll need to track your order. The courier will contact you (through the phone number or email you have provided) to let you know the date and timeframe of the delivery. At that point, it is your responsibility to ensure you are at the given address.
Checking if we have an item in stock is fairly simple. Just click on the desired product and if you are able to add the item to your ‘basket’ that means the item is in stock and available to purchase. For future reference, if you no longer see the item on the website that is a good indication that the product is no longer available or out-of-stock.
Yes, all our shoe boxes are packed flat, this is to keep the cost of shipping down. We ensured that assembling the shoe box is easy by design, but if you are not finding it so straightforward, please use our step-by-step guide here.
Currently, we do not have a physical store for customers to visit. However, we want our customers to have the best experience, so we make sure we provide accurate images of the products, accurate dimensions of the products and a detailed product description.