Frequently asked questions
How can I track my order?
When you complete a transaction and an order has been placed, you will receive an email with all the information you’ll need to track your order. The courier will contact you (through the phone number or email you have provided) to let you know the date and timeframe of the delivery. At that point, it is your responsibility to ensure you are at the given address.
How can I check if an item is available?
Checking if we have an item in stock is fairly simple. Just click on the desired product and if you are able to add the item to your ‘basket’ that means the item is in stock and available to purchase. For future reference, if you no longer see the item on the website that is a good indication that the product is no longer available or out-of-stock.
Are your shoe boxes packed flat?
Yes, all our shoe boxes are packed flat, this is to keep the cost of shipping down. We ensured that assembling the shoe box is easy by design, but if you are not finding it so straightforward, please use our step-by-step guide here.
Do you have a physical store?
Currently, we do not have a physical store for customers to visit. However, we want our customers to have the best experience, so we make sure we provide accurate images of the products, accurate dimensions of the products and a detailed product description.
Do you have transparent shoe boxes?
Yes, we do, but instead we call our products ‘clear’. We use ‘clear’ because it’s the commonly used term to reference transparent shoe boxes. Click here is see our range of clear stackable shoe boxes.